Billing Terms
Direct-service billing, invoicing, and payment rules.
This page converts the current billing-terms source into Markdown documentation.
Effective date: February 11, 2026
Pricing surfaces
The source material says pricing may be displayed:
- on the public pricing page
- in the customer dashboard
- at Stripe Checkout
- in enterprise order forms or statements of work
Custom pricing is called out for:
- Deep Dive Portfolio Audits
- on-prem container deployments
- enterprise pilots
- multi-project or multi-target engagements
Payment methods
The documented payment methods are:
- credit or debit cards
- ACH for enterprise transactions
- wire transfer for enterprise transactions
Glassbox says card data is processed by Stripe and not stored directly by Glassbox.
Payment timing
For self-serve purchases, the source terms say payment is due immediately at checkout.
For enterprise agreements, the default source language is Net-30 unless the order documents say otherwise.
Taxes and late payment
The billing material states that applicable taxes may be added during checkout or invoicing.
For invoice-based billing, unpaid balances may accrue interest at 1.5% per month or the maximum legal rate, and service access may be suspended until payment is resolved.
Renewal and failed payment handling
The source billing terms say Glassbox does not auto-renew or auto-bill customers, and each audit or engagement requires a new explicit purchase.
If payment processing fails, the order may be cancelled or delayed until payment is completed successfully.